Quality Systems Interview Questions and Answers: 1. What are the three series of ISO 9000 standard? Ans. ISO 9000 : 2000-Quality Management System-(QMS)-fundamentals and vocabulary ISO 9001 : 2000-(QMS)-requirements ISO 9004 : 2000-(QMS)-guidelines for performance…

TQM Tools Interview Questions and Answers: 1. What is benchmark? Ans. Benchmarking is a systematic search for best practices, innovative ideas and highly effective operating procedure. 2. What are the benefits of benchmarking? Ans. Benchmarking…

Statistical Process Control Interview Questions and Answers: 1. What are the sources of variations present in various processes? Ans. Equipment Material Environment Operator 2. What is a rational subgroup? Explain. Ans.  The data that are…

TQM Principles Interview Questions and Answers: 1. What is meant by customer retention? Ans. Customer retention means retaining the customer to support the business. Customer retention is more powerful and effective than customer satisfaction. Customer…

Introduction to TQM Interview Questions and Answers: 1. What is TQM? Ans. It is the art of managing the whole to achieve excellence. It is defined as both the philosophy and a set of guiding…